What Can I do If I Do Not Receive My Reward
You'll firstly need to confirm with whom you're consulting in accordance with the information on the winning page. You can claim the reward in 2 ways:
- 1.Contact the sponsor, check the notes on giveaway page or follow up their related announcements
- 2.View your token rewards by logging into Cwallet.
See the guide below:
On your winning page, click Claim Reward to see the details related to receiving the reward.
After that, you will be able to see the contact information of the sponsor as well as the notes left about claiming reward. You may contact the sponsor directly or follow the information he left.
Q: No response was received from the sponsor？
A: Click Haven't received prize? to send feedback to Cwallet
In the case where the winning page indicates the method of checking your token reward as below, your token reward will be automatically credited to your Cwallet account. Just simply follow the instruction and log in to Cwallet to check your token reward in Transaction Record.